Shipping policy

BLAKE BOCHMANN Shipping Policy

Thank you for choosing BLAKE BOCHMANN, a US-based online pet store dedicated to offering premium pet supplies for your beloved companions. We are committed to delivering your pet products accurately, in perfect condition, and within the projected delivery window, ensuring a seamless and trustworthy shopping experience for every pet owner.

1. Order Processing Time

All orders are processed within 2-4 business days following the receipt of your order confirmation. Weekends, US federal holidays, and mandatory pet product quality inspections are not included in the processing period, as we prioritize ensuring each item meets our rigorous quality standards.

Should we face an unexpected surge in orders, temporary inventory shortages, or unforeseen logistical hurdles, processing times may be prolonged. We will promptly send you an email alert to inform you of the delay and the adjusted processing schedule, keeping you fully updated on your order’s progress.

2. Shipping Rates and Delivery Estimates

Shipping fees are determined by the weight, dimensions of the pet products, and your shipping destination within the United States. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before you complete your payment, with no hidden charges or unexpected fees.

Estimated delivery windows (calculated in US domestic business days, excluding order processing time):

Standard Shipping: 7-15 business days. Actual delivery dates may fluctuate due to carrier hold-ups, regional logistics bottlenecks, extreme weather events, or holiday-related shipping congestion. All delivery estimates are for reference only, and BLAKE BOCHMANN is not liable for delays caused by factors outside of our control.

3. Shipment Confirmation and Order Tracking

Once your order has been dispatched, a detailed shipment confirmation email will be sent to the email address you provided during order placement. This email includes a unique tracking code, which allows you to monitor the real-time status of your package on the carrier’s official platform (such as USPS, FedEx, or UPS).

Please note that tracking information may take 24-48 hours to become active after shipment, as it requires time for the carrier’s system to update. If you are unable to access your tracking details within this window, please reach out to us for further assistance and verification.

4. Incorrect Address Disclaimer

It is your sole responsibility to verify that your shipping address—including street number, apartment or unit number, city, state, and zip code—is accurate and complete before submitting your order. BLAKE BOCHMANN is not accountable for lost, delayed, or returned packages resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned to us due to an address error, you will be required to cover the full reshipping cost to have the package re-dispatched. 

5. Lost or Damaged Packages

Lost Packages: If your package is deemed lost in transit (with no delivery update for 5 days beyond the estimated delivery date), please contact us within 6 days of the expected delivery date. We will collaborate with the shipping carrier to launch a thorough investigation. Upon confirmation of loss, we will arrange for a replacement or full refund, based on your preference and product availability.

Damaged Items: If your pet products arrive damaged, broken, or defective, please contact us within 24 hours of delivery. You must provide clear photos or videos of the damaged items, the original packaging, and the shipping label to validate your claim. Our customer service team will review the materials promptly and resolve the issue, which may include a replacement, full refund, or partial compensation based on the severity of the damage.

6. Apparel Care and Usage Notice

For pet apparel and wearable accessories sold by BLAKE BOCHMANN, please carefully read and follow the care and usage guidelines provided on each product’s packaging. Proper care is crucial to maintain the durability, safety, and appearance of the items, including adhering to recommended cleaning methods and avoiding misuse.

BLAKE BOCHMANN is not responsible for damage, fading, tearing, or deterioration caused by improper washing, drying, stretching, or misuse of pet apparel. This includes, but is not limited to, using pet clothing for purposes beyond its intended use, exposing it to harsh chemicals, or allowing pets to chew or damage the items.

7. International Shipping and Customs Notice

While our primary focus is on US domestic shipping, we offer international shipping to select countries. For all international orders, customs duties, taxes, import fees, and any other related charges are determined by the destination country’s customs authorities. These charges are the exclusive responsibility of the customer and are not included in the product price or shipping cost.

Customers are required to familiarize themselves with their country’s import regulations for pet products, including any restrictions on specific items. BLAKE BOCHMANN is not liable for packages detained, seized, or rejected by customs due to non-compliance with local laws or regulations, and no refunds will be provided for such cases.

8. Contact Information